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Delivery & Warranty Information.
Efficient Fast Deliveries and Comprehensive Warranty Coverage.
At Simplex.LK, we offer dependable deliveries and robust warranty coverage. Explore our 'Delivery & Warranty' page to learn more about our delivery process and warranty terms. Shop with confidence knowing your satisfaction is our priority.
At Simplex.Lk, we employ a meticulous and secure packing method specifically designed for fragile products, honed over our 02 years of experience in the industry.
- In the first step, delicate items are expertly wrapped in high-quality bubble wrap to provide an initial layer of protection.
- The second step involves securing the product within a robust custom-made hard plastic box, capable of withstanding weights of up to 100kg. This ensures the utmost protection during transit.
- As we progress to the third step, the packaged item is placed within a secure envelope, meticulously sealed with tamper-evident stamps to eliminate any concerns related to fraud or scams during the courier process.
- Finally, in the fourth step, an additional layer of plastic wrap is carefully applied, guaranteeing both the envelope and your product reach you in an entirely secure condition.
This method not only ensures the safe delivery of fragile products but also reflects our commitment to delivering the highest level of quality and security to our customers.
100% Secure and Reliable Packaging for Your Peace of Mind
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Standard Delivery Time |
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We offer oneday shipping through Prompt Courier for areas within Sri Lanka. |
24 to 48 hours. |
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Time duration for Cash on Delivery within Sri Lanka |
2 to 5 Days |
Estimated Delivery Charges
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Standard Delivery Charges. |
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For products weighing under 1Kg, the estimated delivery charges |
450 - 500 |
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For products weighing over 1Kg, the delivery charges are estimated to be between Rs. 450 to 500. 1Kg up Rs 120/- |
350-500 |
Get your products delivered hassle-free, with our affordable and transparent delivery charges.
Warranty Information
Basic Warranty Information
At Simplex.LK, our aim is to provide customers with the best online shopping experience and make returns as easy as possible. We have adopted our policy from worldwide e-commerce standards and factories to create the most user-friendly experience.
Scope of Warranty:
Our warranty covers manufacturing defects and malfunctions that occur within the specified warranty period. Any physical damage or issues arising from misuse or negligence are not covered under warranty.
Warranty Period:
The duration of the warranty period varies depending on the product. Used mobile phones and used laptops come with a 5-day replacement warranty, while spare parts come with a 48-hour (Limited Warranty). The warranty period begins from the date of delivery.
Warranty Claim Process:
To initiate a warranty claim, please fill out our Warranty Claim Form with accurate details. Our after-sales team will review your claim and provide instructions on the next steps. You may be required to return the product for inspection.
Return and Replacement:
If the product is found to have a valid warranty claim, we will offer a replacement or repair as per our discretion. The replacement will be provided for the same product model and specifications. If the product is no longer available, we may offer a suitable alternative.
Shipping Costs:
Customers are responsible for the shipping costs associated with returning the product for warranty assessment. If the warranty claim is approved, we will cover the return shipping of the replacement product.
Refund Policy:
Refunds are not typically offered for warranty claims unless a replacement is not available.
Limitations of Warranty:
The warranty does not cover damage resulting from accidents, misuse, or unauthorized modifications. The warranty may be void if the product is serviced or repaired by a non-professional service provider.
Customer Responsibilities:
Customers are required to follow the warranty claim process accurately and provide all requested information. Any false information or attempts at fraudulent claims will result in the warranty being voided.
Governing Law:
This Warranty Policy is subject to the laws of Pakistan , and any disputes will be resolved in the appropriate Consumer Court.
Policy Updates:
We reserve the right to update our warranty policy as needed. Customers are encouraged to review the policy periodically for any changes. Please note that this is a basic outline of our warranty policy. For specific details and warranty coverage for a particular product, refer to the product’s description and check below topics.
Mobile Parts Warranty
Replacing mobile parts requires expertise and experience, so it’s crucial to ensure that you know exactly which parts you need when placing an order. Alternatively, seek advice from an expert technician before ordering any parts. This is because making a wrong order can result in neither product replacement nor a refund. Mobile parts replacement is not an easy task, and doing it in an unprofessional manner can potentially render your mobile completely unusable.
Expertise Required: Replacing display panels demands technical skill. Our warranty doesn’t cover misuse or incorrect installation.
Protection Film and Warranty: For warranted Display Panels, avoid removing the clear film or applying glue and Don’t fixed Display panel on phone until you’ve tested it. Tampered films or fixed display on phone void the warranty.
Warranty Period: The duration of the warranty period for mobile display panels is 24 Hours, starting from the date of delivered.
Warranty Claim: To initiate a warranty claim for a Display Panel, please fill out our Warranty Claim Form with accurate details. Our after-sales team will review your claim and provide instructions on the next steps.
On-Display Fingerprint: Even in original display screens that feature the In-Display Fingerprint Scanner option, there is no guaranteed warranty for the fingerprint scanner’s functionality. Calibration devices are exclusively available through authorized company providers. Therefore, please be aware that there is no warranty provided for the functioning of the fingerprint scanner.
OLED and Copy Displays: OLED and other master-copy displays may have slightly increased bezel sizes. While these displays are not 100% original, their quality is often superior to lower-quality alternatives. However, it’s important to note that the majority of these displays come with larger bezels. Please keep this in mind when placing an order.
How to Test
To test the product functionality, we recommend that you connect the product to your phone motherboard without actually fitting the product completely and without removing any protection film. Once you are satisfied that the product is working fine, you can attach the product to the phone and use it for a few hours without removing the protection warranty film or pasting any glue. Once you are fully satisfied with the product’s functionality, you can remove all the protection warranty film and use your phone normally. Please note that removing the protective warranty film or applying glue means acceptance of the item.
To protect the screen, please power off the phone before removing or installing the LCD/LED unit panels. Also, we would like to clarify that we cannot take any responsibility for orders placed by the customer that turn out to be incorrect.
Finally, we recommend that you make a clear video before testing the Display Unit Panel to ensure that there are no issues in the installation or functionality of the product.
Warranty void if:
- Damage due to user actions.
- Display panel fixed on phone.
- Screen glued before testing.
- Liquid damage.
- Tampered warranty label.
Our warranty covers mobile batteries against manufacturing defects and malfunctions that occur within the specified warranty period. In the case of mobile batteries, the quality of the cells is carefully examined. The cells we import are 100% original, and it’s important to ignore the packaging or stickers, as branding the product is not allowed according to Sri Lanka law.
Additionally, all batteries are imported by ship, and due to staying in the shipping area for 2-3 months, the battery cells may lose their charge. Therefore, it is recommended to charge them for at least 4-5 hours for the initial charge and then completely drain them before charging again. This process helps optimize the battery’s performance.
Warranty Period: The duration of the warranty period for mobile batteries is 48 Hours, starting from the date of delivered. Any physical damage or issues arising from misuse or negligence are not covered under warranty.
Many charging ports available at a lower price often do not include diodes and ICs because they are designed for basic functionality and cost-effectiveness. Even for original charging ports listed on our website, which do include diodes and ICs, there is no guarantee or warranty for fast charging. This is because fast charging issues can sometimes be diagnosed as originating from the mainboard. Please be aware that there is no guarantee or warranty for this part, and replacements will only be provided in cases where our company’s dispatch department mistakenly sends the wrong product.
Our company imports OEM A-grade quality fingerprint sensor scanners. Each scanner undergoes thorough individual testing before import. However, it’s important to note that there is no guarantee or warranty for this product, as fingerprint scanner issues can sometimes be attributed to the motherboard. Replacement will only be provided in cases where our company’s dispatch department mistakenly sends the wrong product.
Our company imports 100% original touch OCA glass. Some phones come with touch+OCA glass, while others have touch+flex. Before placing an order, please ensure compatibility with your phone, as this product comes with neither a guarantee nor a warranty. Each piece undergoes individual testing, so claims are not possible. Replacement will only be offered in cases where our company’s dispatch department mistakenly sends the wrong product.
For other mobile parts product categories that are not included in the above warranty tab, all products in those categories are 100% brand new and undergo individual testing before shipment. There is neither a guarantee nor a warranty for products in these categories. Replacement will only be offered in cases where our company’s dispatch department mistakenly sends the wrong product.
Laptop Parts Warranty
At Simplex.LK, all laptop parts are imported from the UAE and China. While some parts are 100% original, we also import brand-new OEM A Grade parts, which come with limited checking warranties upon arrival in Sri Lanka. Before import, each product undergoes individual testing.
Laptop Battey
At Simplex.LK, all laptop batteries are imported with A-grade quality. Some batteries may be slightly used, but their cells are 100% original, and some are brand new. All these batteries come with a 7 Days replacement warranty. The standard backup time warranty for laptop batteries is 2 hours.
Please note that the materials for batteries are imported to Sri Lanka by ship, and it takes a minimum of 2-3 months for the products to arrive. This delay can lead to the cells of the battery depleting. Therefore, when you purchase a battery, it is advisable to charge it for a minimum of 3-4 hours initially, ensuring it reaches 100% charge. Afterward, discharge it to 0% and then recharge it to 100%. Following this process will help boost the battery’s performance.
Laptop Charger
At Sri lanka, all laptop chargers imported undergo individual testing at the factory before import, and they are re-tested after arrival in Pakistan. We provide a 24-hour testing warranty for laptop chargers because issues with these chargers are extremely rare.
Used SmartPhones Warranty
At Simplex.LK, all smartphones are imported from the UAE and the China. These smartphones undergo 100% testing before import to Sri Lanka and are retested upon arrival. Our company does not buy to walk-in customers in Sri Lanka all our phones are 100% imported from UAE & USA and have not been used in Sri Lanka.
Used mobile phones come with a 3-4 days replacement warranty, which starts from the date of delivery.
Please note that for used mobile phones, warranty does not cover issues such as phone dead, water damage, physical damage, or camera-related problems. These are not covered under the standard used mobile warranty in Sri Lanka.
