FAQs
About Us
What is Simplex.lk?
Simplex.lk is a wholesale distributor serving retailers and repair shops both domestically . We are known for providing quality products and services. For more information, please check out our About Us page.
What hours are you open?
Our hours of operation are Monday through Saturday from 9.30 AM to 7.30 PM and we are closed on Sunday.
Do I need a business to purchase from you?
Simplex.lk is a Business-to-Business (B2B) wholesale company, which means we strictly provide our services to other businesses. To make purchases with us, we will require business documentation in order for our onboarding team to approve your account.
Returns & Warranty
How can I check the status of my return?
You can check the status of your return in the “Product Returns/RMA” section of your account dashboard. If it shows “Processing,” it means your return is either still in transit or has not yet been completed. If it shows “Completed,” your return has been finalized and refunded to you.
Why was my return rejected?
If an item from your return was rejected, it likely did not meet the criteria of our return policy. We offer a Six Month warranty on all parts, provided there is no internal or physical damage to the part. However, this warranty does not cover Accidental Damage, Misuse, or Wear and Tear.
Can I get my rejected items back?
We can return any items that are rejected from your Returns or BuyBack orders upon request. Just give us 1 business day to process the request and locate your items. Once processed, we’ll include them in your next order with us. If preferred, we can also set this as a default option on your account.
Account
Can I transfer my store credit to my card or bank?
Your store credit can be transferred out of your account to either a Bank account or a Debit/Credit card. This can be done in the “Store Credit” section of your account dashboard. Just look for the “Transfer Credit” button and our system will walk you through the process from there.
How can I add a new card to my account?
A new card can be added to your account during checkout. Simply enter the new card information during checkout, select “Save this card for future use” and finishing checking out. Once the order is placed, the card will be saved to your account which can be used for any future purchase with us.
Orders & Shipping
How can I track an order?
You can check the status and track an order in the “My Orders” section of your Account Dashboard. Simply click on the three dots next to the order you would like to view, and you will be brought to the Order View.
How can I cancel or change an order?
If you do need to cancel or modify an order before it ships, we can take care of that as long as it has not shipped out of our warehouse. Send us a message including your order number, and we will assist you.
Sales Tax
Why am I being charged sales tax?
When selling our bonds, we charge a payment fee of 3% of the total amount.
