100% Secure and Reliable Packaging for Your Peace of Mind

Delivery companies are responsible for timely delivery, but delays may occur due to circumstances beyond their control, especially in hard-to-reach areas. If their services are not available in your area, self-pickup may be necessary, but the company should inform you of the available options and provide assistance as needed. For any questions or concerns regarding delivery or pickup, it’s best to contact the logistics support department. Please Note: Courier services do not allow delivery boys to open parcels before payment, as all our parcels are sealed by the company, and the company only accepts warranty claims for sealed parcels.

Warranty Information

Laptop Battey

At Simplex.LK, all laptop batteries are imported with A-grade quality. Some batteries may be slightly used, but their cells are 100% original, and some are brand new. All these batteries come with a 7 Days replacement warranty. The standard backup time warranty for laptop batteries is 2 hours.

Please note that the materials for batteries are imported to Sri Lanka by ship, and it takes a minimum of 2-3 months for the products to arrive. This delay can lead to the cells of the battery depleting. Therefore, when you purchase a battery, it is advisable to charge it for a minimum of 3-4 hours initially, ensuring it reaches 100% charge. Afterward, discharge it to 0% and then recharge it to 100%. Following this process will help boost the battery’s performance.

At Sri lanka, all laptop chargers imported undergo individual testing at the factory before import, and they are re-tested after arrival in Pakistan. We provide a 24-hour testing warranty for laptop chargers because issues with these chargers are extremely rare.